Our Story

Welcome to Eccellenza Hospitality

where a shared passion for service grew into a lifelong mission.

I’m Sarina, and my hospitality journey began in Malaysia, where I first discovered the joy of creating meaningful guest experiences. My path then led me to London, where hospitality became more than a profession — it became my purpose.

It was in London that I met Guido, whose story started in Italy, mastering the art of service before taking his expertise abroad. What began as a shared passion turned into a shared life, and together we continued our journey in Italy.

For over 15 years, we built and ran our own café in Pisa — a place that soon became known throughout the city for its warm hospitality and exceptional customer service. What started as a simple café-bar slowly grew into a unique wine and champagne bar, offering guests premium wines and champagnes by the glass and serving only high-quality food for aperitivi.

Our commitment to outstanding service, cleanliness, politeness, and quality made our café one of the most talked-about places in Pisa. People came not just for the drinks and food, but for the welcoming experience we created. Guido became well known as a true professional in hospitality, with many loyal guests following us wherever we went.

Our Mission & Values

Our mission is simple: to bring genuine, heartfelt hospitality to every café and restaurant we work with. We believe in attention to detail, respect for both staff and guests, and creating memorable experiences that make every customer feel valued and welcome.

What Makes Us Unique

Our experience is built on real success — not theory. We’ve lived every part of hospitality: from serving morning coffees to creating a destination bar known for luxury and warmth. Our story shows how passion, consistency, and quality can transform a small business into a local landmark.

With almost 30 years of combined experience across Italy, London, and Malaysia, we bring practical strategies and real-world insight to every project. Our approach is people-focused and designed to help cafés and restaurants achieve lasting success.

Those years taught us the true heart of hospitality — and inspired us to share what we’ve learned. Today, our mission is to help other café and restaurant owners deliver excellent service, build strong teams, and create unforgettable guest experiences.

To share the essence of our journey, we created our ebook, "Hospitality Playbook — a practical guide packed with real lessons and proven strategies to elevate your business.